Privacy policy

We want the processing of your personal data to be open and transparent to you. That is why, with this “Personal Data Protection Policy”, we want to inform you about every aspect of how and why POLIANA PG EOOD collects and processes your personal data and about the rights you have in this regard. If you have any questions, please contact us.

Who are we?

POLIANA PG EOOD – the controller of your personal data – is registered in the Commercial Register of the Registry Agency with UIC 200187089, with its registered office and management address at Poliana village 8654, Bio Farm Poliana, Straldzha municipality, Yambol region, and correspondence address: Sofia, 26 Patriarh Evtimiy Blvd., 5th floor.

POLIANA PG EOOD carries out its activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Contact address

POLIANA PG EOOD UIC: 200187089, registered office and management address: Poliana village 8654, Bio Farm Poliana, Straldzha municipality, Yambol region, correspondence address: Sofia, 26 Patriarh Evtimiy Blvd., 5th floor.   Tel.: +359 894 388 175,  e-mail: poliana.office@gmail.com website: www.poliana.bg

The competent supervisory authority for personal data protection

Commission for Personal Data Protection, registered office and management address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., correspondence address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel.: +359 2 915 3 518, website: www.cpdp.bg

Our work with data

POLIANA PG EOOD respects the privacy of your personal data. The security of the data you entrust to us is very important to us. The processing of your data is related to the need to provide specific services, contracts and activities in view of our legitimate interest. We collect and process personal data only in compliance with the requirements of local and European legislation. We protect your data by applying all appropriate technical and organisational means at our disposal to prevent unauthorised access, unauthorised or malicious use, loss or premature deletion of information.

We collect and process your personal data so that we can provide you with the services we offer. Personal data is any information that can be used to identify a person. We constantly strive to improve our service at every level and to provide maximum convenience for all our users

and customers. To this end, we have established contractual partnerships and mechanisms to meet all your needs as fully as possible when using the services of our website, and to guarantee security.

How and why we use your personal data

We collect and process your personal data in connection with the use of our website www.poliana.bg, the services we offer and the contracts you conclude with us, on the basis of Art. 6(1) of Regulation (EU) 2016/679 (GDPR).

We use the data you provide to us in order to: process your orders; keep in touch with you about the status of your order and confirm delivery; contact you in case of problems with the delivery of your goods; deliver the goods you order to your address by courier; correct or cancel your requests; answer your enquiries; analyse and improve the quality of the services we offer, in order to increase customer satisfaction; prevent abuse or misuse of our services; send you important messages and notifications; keep our accounts; comply with our legal obligations.

What data we process and how we collect it

When collecting and processing your personal data, we follow the principle of keeping it to the minimum necessary to achieve specific purposes and provide specific services. This is the data you provide when registering on the website or when placing orders “as a guest”. We also receive information when you use the website’s features and through cookies.

When you use the website and our services, we do not collect or process data defined as sensitive within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679). The personal data we collect comes from the persons it concerns. We do not collect data on minors. We do not make automated decisions based on personal data.

Identification data that you provide to us when placing an order: name, delivery address, contact phone number, contact e-mail; when an invoice is issued – the legally required invoicing details; if other documents are required, we may ask for other personal data

Anonymised data

Every time a user opens our website, we receive information in the form of a log containing: the web page that referred you to us; IP address; date and duration of access; amount of data transferred; information about the browser and operating system you use; “cookies” / see Cookie Policy /

The log and the data in it are stored for the security of our systems, so that a hacker attack can be identified. We are not able to attribute a given log to a specific person. We do not match information from one database with another. The data may be used for statistical purposes and analysis.

Other information, in view of our legitimate interests:

Correspondence regarding enquiries, claims, complaints and other matters by e-mail.